CISO and Crisis Communication
Mastering communication activities for leadership roles. Build the crisis communication, stakeholder engagement and awareness skills cybersecurity leaders need for incident resolution, regulatory notification and reputation management.
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Module purpose
This module builds the essential communication skills CISOs need in crisis situations and for regular communication with stakeholders, focused on incident resolution, compliance notification and reputation management.
Incident & crisis communication
Build the skills to communicate effectively during cybersecurity incidents and crises, supporting resolution and containment.
Regulatory notification
Master the communication activities required for compliance notification to regulators and stakeholders.
Reputation management
Develop regular communication practices that protect and improve organisational reputation with stakeholders.
Learning outcomes
Participants learn to plan, develop and conduct the communication activities expected from cybersecurity leaders, both in normal operations and in crisis situations.
By the end of the module
Students will be able to recognise, plan and conduct communication activities that contain incidents, meet notification requirements and preserve organisational reputation.
Practical communication capabilities
The module emphasizes practical communication work, from building a complete communication plan to proposing resolution plans for live issues.
Communication plan
Design a communication plan covering the timeline, target audiences, channels and key messages.
Impact evaluation & improvement
Evaluate the impact of communication actions and improve the plan for the next cycle.
Resolution plans & projects
Identify solutions and propose resolution plans and projects for communication issues.
12-week programme
The delivery path moves from communication fundamentals to crisis communication, notification requirements, corporate communication and cybersecurity awareness campaigns.
Week 1: Communication Purpose
Clarify the role and value of communication activities for cybersecurity leaders.
Week 2: Communication Elements
Understand the core elements that make up an effective communication action.
Week 3: Stakeholders Expectations
Identify stakeholder expectations and how they shape communication priorities.
Week 4: Crisis Communication
Understand the principles and practice of communicating during a crisis.
Week 5: Crisis Communication Plan
Build a crisis communication plan ready to activate when needed.
Week 6: Notification Requirements
Understand regulatory notification obligations and how to meet them.
Week 7: Corporate Communication
Align cybersecurity communication with broader corporate communication practices.
Week 8: Selling Cybersecurity
Develop the skills to communicate the value of cybersecurity to business stakeholders.
Week 9: Cybersecurity Awareness
Understand the role of awareness as an essential control for the human factor.
Week 10: Awareness Campaigns
Design and plan awareness campaigns for different audiences.
Week 11: Putting It All Together
Integrate communication, crisis and awareness activities into a coherent plan.
Week 12: Presentation of Students' Plans
Presentation of selected students' communication plans.
CISO and Crisis Communication
The module gives 5 ECTS and concludes with a certificate distributed at the end of the training.
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Your trainers
Our trainers are active cybersecurity leaders with hands-on experience in crisis communication, stakeholder engagement and cybersecurity awareness across Belgian and European organisations.
Georges Ataya
Georges Ataya is one of Belgium's foremost authorities in cybersecurity governance and risk management. Professor and Academic Director at Solvay Brussels School of Economics & Management, he co-founded the Cybersecurity Coalition Belgium and serves as its Vice-Chair. With 45 years of experience advising organisations across the public and private sectors, he brings both academic rigour and deep practitioner insight to every session.
Taco Mulder
Taco Mulder is CISO at Belgium's Federal Public Service Policy & Support (BOSA) and a recognised voice in public sector cybersecurity. A former CISO at Brussels public hospitals, he coordinates the Cybersecurity in Healthcare Focus Group at the Cybersecurity Coalition and is a topic leader in Information Security Management at Solvay Brussels School. He is also a mentor and coach for the Women4Cyber programme.
Kian Bayat
Kian Bayat is Cybersecurity Stream Lead for Vulnerability Management at Federale Assurance, and previously held senior cyber risk, business continuity and crisis management roles at Nagelmackers Bank and ING Belgium. With over 20 years of experience spanning IT risk and security leadership, programme and project management, infrastructure and software development, he combines deep technical expertise with strong stakeholder engagement at executive and board level. He is an accredited APMG CRIS trainer, an ISACA Belgium board member, and a member of the Cyber Security Coalition Cyber Awards Task Force.
Tania Postil
Tania Postil is a senior cybersecurity and GRC consultant, currently strengthening the IT risk and security team at Banque Degroof Petercam on DORA compliance, IT general controls and security awareness. Certified CISA and ISO 27001 Lead Implementer, she has delivered CISO-as-a-service, internal audit and operational risk management engagements for organisations including Keytrade Bank, Generali Belgium and AXA Banque Europe. An accredited speaker and trainer, she serves as Vice-President of the ISACA Belgium chapter.
Target audience
The module is designed for leaders and professionals responsible for cybersecurity communication, compliance and stakeholder engagement.
Discuss the CISO and Crisis Communication module
Request the syllabus, delivery details or registration information for the 2026-2027 edition.
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